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APM Templates service is available in a degraded state in the EU Central environment - Aug 15, 2026
Incident
Report for APM
Resolved
APM Templates service has been restored in the EU Central environment.
Users should be able to access Alerts and Cases Templates without any issues.
The issue was caused due to resource congestion on templates infrastructure.
Start time: Aug 15, 2026 9:23 AM CET (Aug 15, 2026 12:23 AM PT)
End time: Aug 15, 2026 10:04 AM CET (Aug 15, 2026 1:04 AM PT)
Users should be able to access Alerts and Cases Templates without any issues.
The issue was caused due to resource congestion on templates infrastructure.
Start time: Aug 15, 2026 9:23 AM CET (Aug 15, 2026 12:23 AM PT)
End time: Aug 15, 2026 10:04 AM CET (Aug 15, 2026 1:04 AM PT)
Investigating
APM Templates service is available in a degraded state in the EU Central environment.
Users will experience delays and timeouts when accessing alerts and case templates.
Start time: Aug 15, 2026 9:23 AM CET (Aug 15, 2026 12:23 AM PT)
Users will experience delays and timeouts when accessing alerts and case templates.
Start time: Aug 15, 2026 9:23 AM CET (Aug 15, 2026 12:23 AM PT)
This incident affected: EU-Central Prod (APM).