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APM application is available in a degraded state in the US West environment - 24 September 2026
Incident
Report for APM
Resolved
As of 10:50 AM PT, APM Application has been restored in the US West Production Environment. Users should be able to access the application without any issues.
There was a resource contention on the APM backend service due to heavy ingestion traffic. This has been addressed by optimizing resources.
There was a resource contention on the APM backend service due to heavy ingestion traffic. This has been addressed by optimizing resources.
Update
APM application in the US West Production environment has significantly improved, and we are no longer seeing login issues.
The overall system has recovered; however, users may continue to experience some slowness or delays with certain queries. Internal teams are actively monitoring the environment and working to address the remaining performance issues.
The overall system has recovered; however, users may continue to experience some slowness or delays with certain queries. Internal teams are actively monitoring the environment and working to address the remaining performance issues.
Monitoring
APM application in the US West Production environment has shown significant improvement as of 06:15 AM PT.
Internal teams continue to closely monitor the system and the underlying service dependency to ensure stability. Further updates will be provided as we continue to monitor the environment.
Internal teams continue to closely monitor the system and the underlying service dependency to ensure stability. Further updates will be provided as we continue to monitor the environment.
Investigating
APM application is available in a degraded state in the US West environment.
Users might see intermittent login failures and can retry the request as a workaround
Users might see intermittent login failures and can retry the request as a workaround
This incident affected: US-West Prod (APM).